Lamture’s Warranty Policy
Lamture Warranty Policy aims to provide Lamture Customers the clarity about support related queries that they may have about our products so that they feel confident in owning, using and getting required support for their Lamture products in the warranty period.
Important Note: Customer must open a trouble ticket / case with Lamture to get support service on any product: in warranty or out-of-warranty. Customer can visit support.Lamture.com for availing the service.
Repair or replacement will be carried out through the Company’s Service Centers.
The Warranty is applicable if said product is in warranty period AND only if following conditions are met:
- This warranty applies only to Products purchased within the territory of India (“Territory”).
- This warranty is confined to the first purchaser of the product only.
- The product is a genuine Lamture Product that has supporting invoice/bill which the customer has to share with Lamture at the time of request.
- The product is used according to instructions given in the instruction manual and is not physically damaged / burnt / with connectors or cables damaged, etc. Such product will not be covered under warranty but can be evaluated for paid repairs / replacements. Product should be physically taken to our service center.
- If NO repair attempt is made by non-authorised person before bringing the product to Lamture.
- Defects are NOT caused by improper use, as determined by the company personnel.
- NO modification or alteration of any nature is made in the circuitry, software or body of product.
- Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service centre or purchaser’s residence.
- Product will be deemed out of warranty if customer uses the product with non-standard accessories like adaptors and cables, which are not as per ratings mentioned in the specs of the product or in-case where Lamture provides the accessories with the product and yet the customer chooses to use other sub-standard or different specifications accessories.
- All expenses & risks incurred in shipping the unit to the company’s service centre/authorised service centre will be borne by the customer.
- Failure to ship the damaged parts / Product back to us may result in you being charged for the replacement part or Product at invoice price or MRP whichever is applicable.
- In case of transportation / courier related damages arising NOT because of Lamture, when product is sent to Lamture service center, we would treat it “out of warranty” because of physical damage and will do repairs on paid basis.
- Lamture will pay for return courier charges only but owns no responsibility of any damages/loss during transit.
- After repairs/replacement, warranty will remain only for the unexpired period of the warranty. No extension of warranty period will be done.
- Lamture will retain any replaced part/s or component/s.
- The company’s obligation shall be limited to repair or providing replacement of part/s only with maximum claim/s, if entertained by the company, limited to the purchase price.
- In-case the product is not repairable, Lamture may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Product. Here the customer has to deposit all the accessories of the product. If not, then reasonable charges would be deducted for the same.
- Technological advances and Product availability status may result in your receiving a replacement product with a lower selling price than the original Product you purchased. Product equivalence will be determined by solely by Lamture.
- The warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.